At Marctek Store, we strive to provide the highest quality products and customer service. If you are not completely satisfied with your purchase, we are here to help with our Refund and Return Policy.
1. Eligibility for Returns
- Items can be returned within 7 days of receiving the product.
- The product must be unused, in the original packaging, and in the same condition as received.
- Items such as thermal printers, billing machines, and cash counting machines with signs of use or damage may not be eligible for a refund or exchange.
2. Non-Returnable Items
- Consumables like thermal paper rolls are not eligible for return.
- Products that have been tampered with or modified.
3. Refund Process
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable.
4. Exchange Policy
- Exchanges are allowed if the product received is defective or damaged upon delivery.
- To initiate an exchange, please contact our customer service within 7 days of receiving the item.
5. Shipping for Returns
- Customers are responsible for shipping costs associated with returning items unless the product was received damaged or faulty.
- We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without a tracking number.
6. Contact Us
If you have any questions regarding refunds or returns, please contact us at:
- Email: mmenterprises@gmail.com
- Phone: +919840707223